About

Do you believe that your customers are looking for happiness in their experiences with you? 

Do you need a speaker who can inspire you and your employees to work with passion to think out of the box for creating customer experience fully with happiness? 

Imad Hazeem is a highly accomplished 20 years of success working within banking, consulting, events management, training, insurance, and providing a training and consulting for more 6000 employees for more than 40 companies in Arab world in different service sectors to guide them to improve their customers experiences and employee’s customer service skills.

Imad believes, if you deliver a unique customer experience for your customers you will reach the top and can grow any business

Imad established NI Events Company and provide special customer experience, then he can served through it more than 25 clients from Palestinian private sector by organizing more than 140 events within last 10 years.

Imad’s globally    

• Imad is the first Palestinian who hold a certificate of accreditation in customer experience specialist (ACXS) by James Dodkins, #1 CX influencer in England and Certified Customer Experience Specialist. (CXS) by CX University.
• Imad is Ambassador and Judge for Gulf Customer Experience Awards – Dubai 
• Imad is Ambassador and Judge for International Experience Awards – Netherland 
• Imad is Judge at UK Business Awards – England 
• Imad is Judge at Turkish Customer Experience Awards – Turkey  
• Jury member of customer Centricity World Series Awards for selecting the world's best customer-focused companies.
• Participate among 17 experts in the customer experience around the world to choose the best professional in the customer experience in England.